How to apply your FreeStyle sensor
How to apply your FreeStyle Libre sensor
DISCLAIMER: People using products sold by Artheon Medical® should always refer to the directions provided by a product's manufacturer for usage information.
*High levels of vitamin C may affect the accuracy of sensor readings. Refer to the FreeStyle Libre 3 user manual for more information.
†The FreeStyle Libre 3 Plus cannot completely replace fingerstick tests. These tests are required to confirm any low or high sensor readings and when sensor readings do not match your symptoms.
‡Among patient-applied sensors. Data on file, Abbott Diabetes Care.
How to apply your Dexcom G7 sensor
How to apply your Dexcom G7 sensor
My sensor stopped working or fell off. What should I do?
We understand that quality control issues can happen. If your CGM sensor is damaged or not functioning properly, don't worry — each CGM manufacturer has a simple replacement process to address these concerns and improve their products.
FreeStyle Libre users
Contact Abbott Customer Service at (855) 632-8658
Dexcom G7 users
Contact Dexcom Customer Service at (888) 738-3646
Simple, start to finish
Our Process
Receive Prescription
Verify Benefits
Contact Patient
Deliver Device
New RX Every 6 Months
How to get your FreeStyle Libre / Dexcom
Do you meet all CGM qualifications?
The beneficiary has diabetes
Patient must be insulin treated or has a history of problematic hypoglycemia with documentation
Within six (6) months prior to ordering the CGM, the treating practitioner has an in-person visit with the beneficiary
Every six (6) months following the initial prescription of the CGM, the treating practitioner conducts an in-person visit with the beneficiary to document adherence to their CGM regimen and diabetes treatment plan
How to start your FreeStyle Libre sensor — directions
Step One — Review the manual
Make sure to read the user's manual before using the sensor for the first time.
Step Two — Prepare the area
Clean the skin with soap and water where you plan to apply the sensor then use an alcohol wipe. Allow to dry.
Step Three — Apply the sensor
Peel off the backing from the sensor and press it firmly onto your skin.
Step Four — Insert the sensor
Push down firmly on the applicator to apply the sensor.
Step Five — Activate the sensor
From your reader press "Start New Sensor."